Refund policy

Damaged Items

If an item arrives damaged, the customer must notify Heart to Hand Gifts within 24 hours of receiving the delivery and provide clear photographs of the damaged product so the issue can be investigated and resolved.

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Refunds & Returns

Refunds may be issued in the following situations:

• The product is unavailable
• The order is cancelled before preparation begins
• The product arrives damaged or incorrect

Approved refunds will be processed within a reasonable time period.